Where do you ship? Do you ship outside the US?
BB Blocks can be shipped worldwide. International orders can be placed on our website; should you have any problem placing an international order please contact us.
Please note: customer is responsible for all international duties and taxes once shipment arrives at destination.
How soon will I get my order?
All orders placed by 6pm EST ship the following business day. There are a variety of shipping options available to you when placing an order.
Method of delivery
On all orders shipped within the United States, the following shipping options are available:
Standard Shipping: Allow up to 5 business day (may be shipped via USPS or UPS)
UPS 3 Day Select: 3 Business Days
UPS 2nd Day Air: 2 Business Day
UPS Next Day Air: Following Business Day
To track an order shipped via UPS, please enter the tracking number supplied in your shipping confirmation email at www.ups.com.
To track an order shipped via USPS, please enter the tracking number supplied in your shipping confirmation email at www.usps.com.
PLEASE NOTE: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. Any day that UPS does not pick up or deliver is NOT considered a shipping day. BB Blocks is not responsible for shipping carrier performance.
Incorrect Shipping Address Provided
BB Blocks makes every effort to confirm address information prior to shipping an order. Packages returned due to incorrect address information provided by the customer are subject to a reshipment fee.
Orders shipped to an incorrect address where delivery is subsequently refused are also charged a reshipment fee. If a customer refuses a shipment, upon receipt of the package, BB Blocks will issue a refund for the purchase price, less the actual shipping cost. This charge applies even if shipping was originally provided free of charge or at a discount. Requests for packages to be shipped again are subject to actual shipping charges.
Is your web site secure?
Shopping with BB Blocks is safe and secure. We are dedicated to providing you with a secure, worry-free shopping experience.
What are my payment options?
We accept Visa, Mastercard, American Express and Discover.
How can I check the status of my order?
Once an order is placed, you will receive an order confirmation email. A second email is sent when the order ships containing tracking information. If you place an order and don’t receive either of these emails, we suggest checking your “junk” email folder.
What is your cancellation policy?
Due to our quick processing time, we cannot guarantee that an order can be cancelled once placed.
To attempt canceling an order, please send an email to firstname.lastname@example.org with your name, order number, and cancellation request. If the cancellation is accepted you will receive a confirmation email.